Office Hours

Low season (October  to May) - Monday to Friday: from 9:30 am to 1.30 pm and  from 4.30 pm to 7.30 pm

High season (June to September) - Every day from 9:30 am to 1.30 pm and  from 4.30 pm to 8 pm

 

Check-in Online

Before your arrival it is necessary to complete our Check-in Online service to register all guests. You can do the check-in online until one day before your arrival. It is compulsory to formalize the delivery of keys for your accommodation, otherwise an extra fee applies.

 

Arrival. Key collection

Key collection is at our central office located at Rambla Catalunya 24, 43480, Vila-seca, from 5:00 p.m until the closing office time.

Arrivals later than closing hours are not guaranteed without prior notice and must be confirmed by the agency. There is an additional charge of 80€.

Luggage storage

The luggage storage service is limited to a maximum of 2 suitcases per guest and a maximum weight per suitcase of 23 kilos and 158 linear cm.

Cleaning and change of linen during stays

The tenant expressly authorises the entry into the accommodation in his presence and in his absence, previously agreed, to the staff required for cleaning and change of linen.
 

Departure. Check-out

The departure is until 10 a.m of the last day of booking, leaving all the keys (including the control of the parking if you had it) on the table in the living room.

 

Deposit

You will be required to pay a deposit, which is specified in the accommodation description. The deposit must be paid by credit card. Once the accommodation has been checked, it will be returned to the same credit card between 7 and 10 days after departure (depending on the bank). 

 

Planet Costa Dorada offers the following hotel services:

Front-desk and client attention 24/7

Weekly change of bed linen and bath towels during your stay.

Weekly cleaning of the accommodation during your stay.

Keeping luggage service 

Laundry service 

Catering services

 

Changes and Cancellations

After receiving the confirmation, you can make modifications, as long as they are possible, accepting the corresponding tariff difference, if such exists. Changes of reservation to accommodations with special rates are not accepted. Only the owner of the reservation can make changes and always in writing.

Cancellation conditions

Houses and Villas

- If cancellation is made within 30 days prior to the date of your arrival, PCD will refund 100% of the amount paid.

- If the cancellation is made less than 30 days before the date of arrival or in case of no presenting PCD will retain 100% of the amount paid.

Other accommodations

- If cancellation is made within 14 days prior to the date of your arrival, PCD will refund 100% of the amount paid.

- If the cancellation is made less than 14 days before the date of arrival or in case of no presenting PCD will retain 100% of the amount paid.

To make a modification and / or cancellation of a reservation you must send an email to reservas@planetcostadorada.com informing that you want to cancel the reservation.

For all bookings there is a €25 non-refundable service fee.

Please check the conditions of the rate selected during the booking process for exact details of the terms and conditions of each property. In case of cancellation the conditions/charges specified in the booking confirmation will apply.

In case of unforeseen departure before the end of the stay, no refund will be made. 

Planet Costa Dorada accepts no responsibility whatsoever for possible losses caused by not having the necessary passports, visas and travel documents (including tickets for means of transport). It is recommended that you check with the embassies, consulates and/or visa departments of the countries you wish to visit. It is the guest's responsibility to obtain the necessary documents for the trip.

Behavior in the accommodation

Our accommodations are within buildings and residential areas so apart from the following general rules established by Planet Costa Dorada must respect all the rules established for each community.

• The maximum occupancy of each accommodation can never exceed the expressly authorized by Planet Costa Dorada.
• The rest hours are from 10 pm to 10 am. Any kind of noise or music is strictly prohibited during this time.
• The consumption of water and electricity is the responsibility of Planet Costa Dorada, but it must be measured and rational. If the established limit is exceeded: light 150 kw / week and water 5m3 / week, they will have to pay € 1 for the kw and € 5 for the m3 and the amounts will be charged at the time of the return of the deposit.
• When the air conditioner is working the doors and windows must remain closed.
• It is forbidden to hang towels or other objects on the terrace railing.
• If your accommodation has parking you should park only in the place indicated for Planet Costa Dorada.
• The pool schedule is marked by each community, usually from 10:00 to 20:00 hours.
• In both communal and private swimming pools it is mandatory to shower before using the pool. Shampoos, soaps and other products are not allowed in the pool / shower. All types of violent games (balls, shovels, discs etc ...) are prohibited. Neither mattresses and floats can be used in swimming pools.
• You can not nail objects such as umbrellas, awnings, canvas, etc ... on the lawn.
• Children must always be accompanied by their parents and always under their responsibility. In the event of an accident, Planet Costa Dorada will be released from all liability, owing, the lessee, keeping Planet Costa Dorada unscathed by the aforementioned concepts.
• Pets: If you are bringing a pet, you must inform Planet Costa Dorada before making the reservation to confirm specific pet conditions.
• Internet/Wifi: It is only available if explicitly stated in the accommodation description. The WIFI internet service is provided by the company for actions that consume a not very high amount of data and is offered free of charge. This service was not taken into account in setting the reservation price, so it is not possible to claim compensation for speed issues or lack of connection.
• It is the tenant's responsibility to pay for the loss of keys and cover the additional cost for lock replacement. Losing or forgetting the keys inside the apartment, which requires our staff to come and open or inspect, will result in an additional surcharge. If a professional locksmith is needed, the tenant will also be responsible for the total cost.

The main holder will be responsible for the correct behavior of all occupants of the accommodation, at any time. With the signing of the contract, the holder accepts these conditions. If any of the occupants of the accommodation does not behave correctly and appropriately, Planet Costa Dorada will have the right to rescind the contract and expel all occupants, immediately, regardless of the time of day or night, without the right to future claims or any type of compensation for the lessee party.

Neither Planet Costa Dorada nor the owner of the accommodation are responsible for any direct or indirect damages, or third parties, that may be caused as a result of misuse by the client, including without limitation of any kind caused by fire, theft , accidents, vandalism or other types of damage.

Failure to comply with any of the above rules will result in the total loss of the amount paid as income, expenses and taxes and the deposit deposited.

 

Claims :

Any defects or incidents in the accommodation detected upon arrival must be reported to Planet Costa Dorada within a maximum of 24 hours from arrival. After this 24-hour period, defects in the property could be attributed to the tenant and deducted from the deposit.

 If you have a problem that may have a prolonged or significant impact on your enjoyment of your vacation, you must inform our staff as soon as possible and in writing at the email address info@planetcostadorada.com

Planet Costa Dorada must have the opportunity to resolve any problem that arises during the stay, and the tenant must take into account local conditions regarding a reasonable amount of time to rectify the problem. As a general rule, a period of 24-48 hours after notification of the incident is considered reasonable, depending on the severity of the incident. Claims for compensation will not be accepted until this period has elapsed.

Complaints of any kind made after the departure date to Planet Costa Dorada will not be addressed under any circumstances, as it is assumed that the guest agreed with the accommodation by not reporting the incident within the mandatory period and decided to stay in the accommodation.

The tenant expressly authorizes Planet Costa Dorada personnel and maintenance and cleaning staff to enter the accommodation in their presence and absence, with the technical staff required in each case and to carry out the necessary repairs. Any action performed by our staff during the stay due to inappropriate or negligent use by the guest may result in additional charges that will be deducted from the deposit. The tenant accepts these conditions and expressly agrees not to file a claim for damages caused by spontaneous or fortuitous breakdowns that may occur during their stay in the apartment.

The photos used on our website are not contractually binding, and some elements (such as awnings, sun loungers, barbecues, decorative items, etc.) may differ or may not be available for use upon arrival. Differences between the description and the photos on the website and the actual features found in the property do not constitute a basis for cancellation, refunds, or other claims against the company (unless they significantly alter the nature of the accommodation). In this regard, we emphasize that in certain complexes it is explicitly stated in the description that you are reserving a "type" or "class" of accommodation, not a specific apartment. Therefore, some basic features or furnishings may vary slightly depending on the exact accommodation where you will stay, but they all share the same main characteristics. In these expressly indicated cases, special requests such as a specific apartment, view, or floor are not guaranteed and are strictly on request, which can be made when booking or before arrival.

All information on our website has been collected from up-to-date data, and we have made efforts to ensure its accuracy. However, there may be occasions when the advertised equipment or facility is modified or not available. Such situations may be dictated by local circumstances, maintenance needs, water shortages, adverse weather conditions, fuel shortages, power cuts, and other circumstances beyond our control. If we are informed of such changes, we will naturally strive to inform you as soon as possible, but we cannot be held responsible in such circumstances. It is also important to remember that some local facilities or services, such as shops, restaurants, communal pools, water sports, and water parks, may not operate year-round and may be closed.

 

Substitution or cancellation by Planet Costa Dorada :

In cases of force majeure or exceptional circumstances, including the unilateral decision of the owner not to continue renting the accommodation and, in the event of being unable to occupy the reserved accommodation, Planet Costa Dorada reserves the right to substitute the reserved accommodation with another of similar or superior characteristics, subject to availability, or to cancel the contract and refund the full amount paid.

Young Groups: In the case of being under 21 years old and not having Planet Costa Dorada authorized special and explicit permission for the reservation, the contract will be canceled with no refund. Accommodations indicate in their description whether group reservations are accepted or not.

Planet Costa Dorada reserves the right to reject reservations (or in exceptional cases, to cancel) at our discretion and for any reason, without the need for justification. If the reservation is rejected or canceled by Planet Costa Dorada after payment has been made, the received payment will be refunded.

PLANET COSTA DORADA IS NOT CONSIDERED RESPONSIBLE IN THE FOLLOWING CASES :

• Negligence or omission of services provided by third parties and attributable to them.
• Theft, damage or destruction caused by third parties.
• Fire, explosion, flood or cut off supply.
• The correct use and enjoyment of the accommodation and the attached facilities will always be under the strict responsibility of the user.
• Works or construction near the holiday property.  

 

Booking an accommodation with Planet Gold Mediterranean implies the absolute and unconditional acceptance of these general conditions, as well as the jurisdiction and competence of the courts and courts of the place where the accommodation is located, with express waiver of the jurisdiction, if different.